Read what people are saying
about Precision Garage Door
Precision Garage Door of Northern VA & Fredericksburghas received 1918 reviews, averaging 4.94 Stars:
Gainesville, VA
Vienna, VA
Quality servie
- Michael Thompson
Arlington, VA
Our garage door stopped working on a Sunday afternoon. We called Precision at 4 PM. They asked if we could await until Monday morning for a technician to come out. We said that would be fine and were told that the technician would arrive by around 8 AM. Matt called a bit before 8 to tell us that he was about 15 minutes away, so that we would be ready. He arrived on time and was most pleasant and professional. He immediately diagnosed the problem and repaired it. Then he conducted a 25-point diagnosis and recommended other repairs to prevent future problems. We agreed to this and he completed these in less than an hour.
- Ralph Nurnberger
Lorton, VA
Great and quick service at a reasonable price!
- Terrel Williams
Haymarket, VA
Kyler was professional and friendly. Fortunately, the door frame was only slightly out of alignment and he was able to get the door functioning again!! Great service and will use again!
- Kathleen Ellingson
Fairfax, VA
Quick response to request for help. Installer was excellent, experienced, accurate installer. Explained every step of the way and directions for use. This installer gets a "10" Will recommend to others. Thank you.
- Brooke Koons
Manassas, VA
Very good experience with Precision. Need to have garage door repaired on New Year's Day. Called at 3:00 and had a technician (Justin) at my home by 4:30. Received a clear and reasonable estimate. Technician explained each repair item. Repairs were done within the hour and I am pleased with the results.
- Donald F.
Vienna, VA
Matt, our tech, was professional, fast and did a great job at a reasonable price. I highly recommend Precision as well as Matt.
- Carlos Viera
Leesburg, VA
Graham was freaking outstanding- consummate professional demeanor, did the work quickly— and cleanly! Others that have done work here have left messes behind on more than one occasion. I think the one that answered the phone when I called is Amanda: just as professional and helpful.Whatever you’re paying these two, it’s not enough. Will definitely keep you guys listed for the next time I need it…
- Joe Bolavage
Product:
Springfield, VA
Long time client. Had an issue with one of my remotes. Justin arrived on time, early in fact, and promptly showed me my choices of replacements and tested the unit out from a distance. While at the house he conducted a safety inspection and lubricated the hinges. Very courteous and efficient. He is an example of why I trust Precision.
- Victor Fiebig
Fredericksburg, VA
Tech...Justin arrived earlier than originally scheduled....thank you. Professional, knowledgeable and friendly. Completed project within an hour. My disappointment is: I was quoted on the phone a price ranging from $130-$300 to replace torsion spring. When viewing with Justin the repair he indicated that indeed I needed the torsion spring replaced and it was $300. I said ok. 19-15 minutes later he ask me to review the estimate and explained that I needed a bearing that was $99 additional. I agreed to the work but am not happy that after being told when I called and again initially by Justin a cost of $300, that a wheel bearing was needed at a additional cost of $99. I feel $383 to replace a torsion spring was excessive.
- James Wimmer
Alexandria, VA
Justin provided excellent, courteous service and exceeded expectations.
- Mike Johnson
Fairfax, VA
The staff established a speedy service call to correct our concern. They were very professional and very thorough in their work. They provided great service at a reasonable cost.
- Ron Qualley
Fredericksburg, VA
Unexpectedly had to fix a broken garage door, Precision made it as painless as possible and Patric (our technician) did a most excellent job! He was attentive, timely, respectful, knowledgeable, and courteous. Its nice to experience such customer service...Way to go Precision. Congrats Patrick
- M. Neubauer
Stafford, VA
Great, friendly same-day service! Absolutely recommended for any garage door and garage opener repairs! Our technician Patrick, did a fantastic job. He called to let me know when he was near, which is SO much better than the typical 'wait game' with other home repairs. Once at the home, he quickly diagnosed the issues and provided two solid recommendations on how to proceed, a Best option and a Good option. He allowed me time, w/out pressure, to choose while answering all of my questions. Would highly recommend Precision - great service, great people!
- Kevin Russell
Stafford, VA
Called to get an estimate to repair one of our garage doors. The spring on the garage door broke and it was not possible to easily manually open the garage door or open the garage with the opener. Precision Garage sent out a technician the very next day. The technician was very professional and extremely helpful in outlining our options to have the door repaired. He answered all of my questions and provided detailed answers to my questions on the pros and cons of each option. At NO time was there a hard sell to go with any one of the options - just very factual information. I highly recommend Precision Garage for anyone needing repairs or service to their garage door systems. Well done!!!!
- Ron and Cathy Squires
Ashburn, VA
Great job
- Helen Salter
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My garage door was opening and shutting on its own a neighbor Omar suggested I call. I logged on your website today, booked my appointment. Patrick came and gave estimates and he installed a new garage door opener. I sent your information to a few realtors I know.
- Jayne Veilleux
Fredericksburg, VA
Your company was recommended by my neighbor. I was pleasantly surprised when Patrick called five minutes ahead of the scheduled arrival time. He was courteous, professional, knowledgeable, and patient- esp. with explanations that sometimes had to be repeated due to a hearing impairment. Patrick preformed an inspection, made me aware of the problem, then presented my three options for repair. At no time did he try to influence my choice. I was very pleased with the service I received and the manner in which it was given. You are fortunate to have Patrick in your employ.
- Mary Carter
Reston, VA
Have used this company twice now and am very pleased with the service, they are very punctual, courteous and do exactly as they say. The prices are reasonable and I have not had an issue after an appt. The techs are very respectful of the property and I would highly recommend them to friends and family.
- Crystal Hemeon
Herndon, VA
The technician was great. He did a great job and I appreciate it. Thank you so much.
- Eric Crawley
Oakton, VA
Very efficient and quick response. Quick and thorough repair.
- Dana Delman
Hello Ms. Delman- Thank you for taking the time to share feedback on your appointment. We appreciate your positive comments, 5-star rating and we're happy to know you are pleased with the service provided. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Hello I would like to thank the techican for taking the time to explain what was wrong with my garage door and what it would take to fix it. The Techican was very friendly and polite and knowledge on garage doors.
- Isaiah Joyce
Hi Mr. Joyce- Thank you for choosing Precision and for sharing such a nice 5-star review. We appreciate you. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Ashburn, VA
Poor experience with this company. The technician was very prompt, polite and professional but learnt upon his visit that they don’t carry the right parts for our kind of garage doors. I wish they had made it clear during the intake process. When I wrote to the office manager about this issue, I was hoping they would credit the charge or at least apologize. On the contrary,, she threatened with a concocted up story on how I used profanity with the technician. I am amazed how businesses treat their repeat customers. Well, they lost one such today.
- Kapil Kapoor
Kapil Kapoor- We are very sorry to learn of your disappointment in the service appointment. This is contrary to what we strive for each day with every customer. The service fee included a 25 point safety inspection on both of your garage doors and both operators. We did offer a universal weather seal option for you, which you declined. If you wanted to have the weather seal installed, the service fee would have covered the installation. We are in business to provide the best garage door service and experience for our customers. Nothing was concocted or made up or threatened. Your initial message to the office included that we had lost you as a customer and you would be writing reviews and passing the word. We were never given the opportunity to have a respectful conversation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Springfield, VA
As always, Patrick was prompt, early in fact, and very through. Explained what he found in his troubleshooting and provide options. He quickly installed the new sensor and demonstrating that the door was now operating properly. I will always call Precision when I have an issue with my garage door operating system.
- Victor Fiebig
Hello Mr. Fiebig- We appreciate you choosing Precision and sharing your positive feedback! A satisfied customer makes us very happy. Thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Alexandria, VA
Totally professional. From i itial contact through time that service was performed everything, including several email communicatios, was presented in a first class manner. Cameron, my technician, was not only punctual, but chearful, efficient and informative. I recommend Precision to anyone with garage foor problems.
- Thomas Mero
Hello Mr. Mero- Thank you for your kind words and awesome review! We really appreciate you taking the time to share your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Stafford, VA
Patrick was very knowledgeable and provided me with options to tuneup the garage door. He really took the time to explain everything. I would definitely recommend both Patrick and the company. I was able to get same day higH quality service. Will definitely use them again and will hiGHly recommend them to family and friends.
- John Laffman
Hello Mr. Laffman- I'm so glad you reached out to Precision and we were able to provide same day service. Thank you for the kind words, the awesome review, 5-star rating, and recommendation! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Gainesville, VA
Cameron did an excellent job! He came out during the window of time given, gave me a heads up when he was on his way, and completed the repairs quickly! He was very knowledgeable and knew what the issue was right away.
- Liz Kelleher
Hello Ms Kelleher- Thank you for sharing such a great review! We appreciate you taking the time to share detailed feedback on your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
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Fredericksburg, VA
Patrick was awesome! Prompt, professional, and knowledgeable. I had questions, he had answers. After walking me through the fix he gave me several options/estimates to fix it today and what may need addressed in the future. He never pressured me or tried to upsell anything which I greatly appreciated. Highly recommend these guys, and will definitely use them again!
- Damien Bollino
Hello Mr. Bollino- Thank you so much for choosing Precision for your garage door issues. We're happy to know you are pleased with the service Patrick provided. We always appreciate the awesome feedback and 5-star rating, thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fairfax, VA
Impressive right from the beginning. Telephone call answered professionally by human being. Appointment process convenient and hassle free. Technician identified the issue and made honest recommendations. Once approved finished the job expertly and efficiently. Great experience and great Company to work with.
- Salman Mahmood
Hello Mr. Mahmood- Thank you for choosing Precision for your garage door service. We appreciate the opportunity, as well as your kind words. We're very happy to know you are pleased with the experience from start to finish. Thank you for sharing! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Highly recommended!
- Rick Marzett